Terms and Conditions

The contents, data, engines of this site are the property of the project initiators, Penang Education Council which is appointed by the Penang state government. They are meant for information purposes only.

None of the content, data or messages found on this site may be reproduced, distributed, posted or modified without the written permission of the initiators. The content, data, or messages available on this site are not meant to be a substitute for professional counsellors, psychologists, psychiatrists or doctors. Persons wth psychological, medical and mental health issues are advised to seek professional advice and assistance.

Disclaimer / Limitation of Liability

The use of this site and its content is at the user's own risk. It is intended solely for the information of the volunteer and of the individual user to whom it is addressed. So this online service may not be appropriate in certain situations for certain potential users. Users are reminded that this helpline service is managed by volunteers who are not qualified counsellors or medical professionals. Whilst volunteers are given in-house training on providing support to young people, the project initiators, sponsors and volunteers shall not be held liable in any manner whatsoever for any loss, actions, demands, proceedings, negligence or problems arising from the use of this website service.

Privacy Policy

All messages and information between the volunteer and the user are handled discreetly and confidentially. However, please be aware that data transmission over a web site or e-mail server may not be 100% secure, and so we cannot guarantee the security of all communication of the users.